I went to the gym today to possible sign up my family and I left mad! This company is either ignorant on how to deal with customers or the owner is independently wealth.
First, my wife is already a member and she is allowed to bring in family members for one free workout. After that, you have to pay 10 dollars. She had already paid 10 dollars for my oldest daughter on their last visit. She didn't realize that she could bring her in for free. The manager proceeded to argue with me over 10 dollars. He had to go through his computer to find out if we actually paid. He said, "I'm sure you aren't lieing to me, but I have to check." As he searched, I told him that I would possibly be signing up my entire family. He continued to argue over the question if my wife had indeed paid 10 dollars....STOP! I am in the position to pay 150 dollars every month and he is fighting over 10 dollars? I thought...are you kidding me!!
Well he finally found proof that my wife did pay the 10 dollars. Then as I handed in my free one-time pass to check out the gym, he asked if I had my driver's license. I proceeded to tell him that my wife drove us to the gym and that my license was at home. He then had the nerve to tell me that I could not work out without showing a license!! I am standing there with my wife and kids. My wife was already a paying member. Why do I need to show him my driver's license?!
If I was the manager and I saw a family of four in their workout clothes walk through the door I would bend over backwards to accommodate them. I wouldn't worry about 10 dollars when it is possible I could be gaining 4 gym memberships for 150 dollars a month! I would not of worried about the father not having a driver's license either!
Well to sum this up, this gym lost my business and hence lost 150 dollars a month! No wonder the economy stinks. If I owned that business, that idiot would be fired in a second! To run a business, you have to work well with the public. You have to work with the customer especially in a sluggish economy.
What did this business lose today? The 150 dollars was for 24 month contract so to do some math : 150 X 24 months = 3,600 dollars!!! Why is this gym losing this money?
Because of 10 dollars and a driver's license!
This is what is called a juice head, not much else up there but I bet he had a nice body.
ReplyDeleteThis is the reason why gyms come and go. Juice heads own them but they cant manage them.
I totally agree! I guess that is why they want you to pay 100 dollars up from before any services are delivered. Sounds like a scam to me...Don't know of any other product or business where you must pay upfront before you get anything! Thanks for commenting on my blog Ann!
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